Returns & Exchanges
At Altura, we want you to be fully satisfied with your performance gear, which is why we offer hassle-free returns on all unworn items within 30 days of delivery. Please ensure all original tags are attached and the product is in its original packaging to qualify for a full refund.
Initiate Your Request
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely place the items in their original packaging, ensuring all technical labels and hangtags remain intact.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off & Track
Hand your package to any authorized carrier location; your refund will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing